We receive a lot of great feedback from our TiVo and TiVo upgrade customers.
We have listed some of those comments below. We hope that our customers' comments give you some insight into our
product quality and service.
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2010-03-05 |
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"Thanks for your great service. I ordered my replacement hard drive for my Humax T800 on March 2 and received it on March 4. It took no more than 20 minutes to install and works great. I am very happy and will use your company again when the need arises."
Larry Urich, Victoria, TX |
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2010-02-19 |
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"My 10 year old Series I Tivo failed suddenly. Found you guys through a Google search, ordered a replacement drive, and now I'm back up and running in no time. I'm good for another 10 years! Thanks for the great product and customer service."
Burroughs Mack, Havertown, PA |
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2010-01-31 |
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"To the Weaknees Staff:
I shipped my TiVo series 2 to you for repair, actually replacement of the
hard drive. On the day, it was received, it was repaired and put back into
UPS for return shipment. The TiVo works very well and you preserved my
lifetime subscription. THANK YOU.
Paul Harrington
PS: May be the best $149 I ever spent."
Paul Harrington, Virginia Beach, VA |
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2010-01-20 |
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"I just installed a Weaknees HD in my 3 year old Series 2 TiVo. My old hard drive bit the dust projecting only a fatal 'Green Screen.' Once I opened the new HD box, it took me less than half an hour to install the new HD and put my TiVo back in service. The instructions were clear and made the entire job a piece of cake. Great product to salvage a broken TiVo. Thanks!"
Dick Van Veen, Irwin, PA |
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2010-01-14 |
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"You guys are my heroes! We were having trouble with our original TiVo -- seven years old. TiVo couldn't help, although they did try. Their only answer was to replace the machine. I got in touch with you, described the issues and you diagnosed a need for a new power supply....I questioned you, you answered that you really thought that was the problem, so I gave it a shot. Your directions for removing the old power supply and installing the new one were great and voila! Our TiVo is working again! Thanks!"
Martha McCann, Doylestown, PA |
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2010-01-09 |
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"I rarely take the time to review a product or service received online (I know, shame on me), but in this case I had to. I can't thank you enough for the fantastic experience I had. My new hard drive was shipped less than 24 hours after ordering and I received it very soon after. I was hoping it would arrive before all of my favorite shows started airing new episodes and it did! The instructions were clear and simple and we had the new drive installed and running in less than a half hour. I'm sure you hear this often, but I really appreciate the service you provide and the alternative to buying a low-quality product and lack of clear instruction. I hope you are still here the next time I need/want to upgrade my TiVo!"
Heather Hickerson, Cedar Rapids, IA |
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2009-12-24 |
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"The 500 gig drive arrived in 2 days. Installed in less than 1 hour.
Updated Tivo information. 663 hours standard and 72 hours HD
available. Very easy repair, good work!
"
Steve Fisher, Missoula, MT |
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2009-12-22 |
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"You Guys are the BEST!! You saved my TiVo (with the lifetime membership) The Hard Drive was Very EASY to change out with your great instructions. Now I'm up and recording all my shows again. And Bonus: I quadrupled my recording space!!!"
Gail Parnell, Southlake, TX |
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2009-12-18 |
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"[Y]ou folks get a AAA+! I've done quite a bit of basic electronics & PC fiddling -- memory, accessory cards, power supplies, drives, etc. But this was so straightforward and simple, it was shocking (figuratively speaking!). Given that this was a UPS package in Minnesota, I did have to let the drive thaw, literally, before I opened the case of my unit. Once things had warmed up, though, the whole hardware process took less than 10 minutes, with no fuss or ambiguity -- great instructions and all the gear fit perfectly. Then I reconnected the dvr and its wireless adapter and it immediately fired up perfectly and shook hands with Tivo Central and we were back in business. Replacing the drive was exactly the answer to the mysterious, frustrating problems we'd been having. And going from 40 to to 320 gigs capacity is quite a bonus.
All in all, congrats on your services and user-friendly documentation; nice going!"
Marty Pelikan, Northfield, MN |
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2009-12-09 |
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"Hey, I just wanted to say thanks for the service you provide. I own an older DirecTV/TIVO that went out. I found out I either had to lease a new one for $20/month or get a new one that wouldn't record 2 programs at once. I ordered a new power supply from you and my unit was up and running within minutes of UPS leaving my door!"
Renee Grant, Lowell, MI |
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2009-12-01 |
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"I got my 1Tb replacement drive for my tivo series 2 today. Packaging was excellent and everything I needed to perform the upgrade was in the box. The entire process took about 10 minutes till I had the unit plugged back in and running guided setup. Great service guys. Thanks."
Rob White, Laporte, PA |
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2009-11-21 |
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"You are to be commended for the quality of your upgrade kits. I added a 2nd drive to a TCD649080 unit, and was very impressed with the quality of the documentation, as well as the quality of the kit parts. As a 25-year IT guy, I know my way around the inside of most things with circuit boards, but your documentation was so excellent that a total neophyte could get through the installation.
Thanks, and I'll be recommending you to others."
Paul Jones, Alburtis, PA |
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2009-11-19 |
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"I have a TIVO with lifetime service that I didn't want to throw away when it got annoyingly noisey. I bought a new drive and fan. 20 minutes after opening the box, my TIVO was downloading programming information, quietly. Thanks Weaknees for fast service and easy install."
Rebecca Dean, Saint Simons, GA |
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2009-11-18 |
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"100% positive feedback! Got the new hard drive with more space, and everything is installed and working like a charm! So happy."
Judi Cardillo, Greenwich, CT |
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2009-11-11 |
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"My HR10-250 Tivo went belly up telling me the hardware had
been shut down due to excessive heat. It just would not start… A little
bit of online research got me to your website for a replacement power supply. I
got the part today and thanks to your great (and clear) instructions it took
less than 10 minutes to replace the power supply. I’m back to watching
TV!
Thanks for a great website, clearly marked products, easy
checkout, INCREDIBLY EXPEDIENT shipping, and excellent installation
instructions."
Jose Batalla, Fort Lauderdale, FL |
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2009-11-03 |
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"Just installed a new hard drive in my tivo from you folks. Wanted to let you know that your instructions are super! I am the type of person that asks" now what did they mean " I had no problems with the install and your instructions were the clearest I have seen in a long time.
GREAT JOB!!!!!!!!"
Ed Scott, Canaan, CT |
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2009-11-02 |
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"I just wanted to write you guys to say THANKS! I got my replacement TiVo hard drive less than a week after I ordered it. Thanks to your instructions, I was able to swap out the drives all by myself. The now drive works perfectly. I really can't thank you guys enough for all the money I would have spent on monthly DVR service OR a whole new TiVo box/service plan. You guys rock."
Ellen Stolar, Chicago, IL |
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2009-11-01 |
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"Thank you for the excellent work repairing my TiVo. Since the problem was somewhat intermittent (diplays only in black and white after a period of time), I was concerned that you may not be able to diagnose and fix it. But the service was fast and the TiVo is working great now!
Thanks for your help!"
Paul Hanson, Wesley, FL |
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2009-10-30 |
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"I had a flaky TiVo - intermittent pixellation and some recordings would stop part way through. Google pointed me to your site where the indication was a bad drive. I got a new bigger drive from you and installed it (about 10 minutes). My TiVo now works perfectly - and the additional storage is great. Thank you. You guys are the best."
Jack Moskowitz, Flanders, NJ |
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2009-10-19 |
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"Got my replacement drive from you last Friday as expected, installed it on Saturday, and TiVo Series3 now works as if it were new! The new drive resolved the problems I was having with my TiVo not responding to the remote and not booting up properly. Installation was straightforward, very well documented, and quite easy. Thank you for the support."
John Schaffer, Blacklick, OH |
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2009-10-17 |
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"Installed my replacement power supply in ten minutes and my TiVo is alive now. I was reluctant to put $75 into a six-year old piece of electronics but your customer service rep reminded me that buying a new box would cost me much, much more to get my lifetime service back!
thanks for rescuing my TiVo"
Jim Center, Wilmington, DE |
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2009-10-12 |
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"Unbelievable response time. Asked for help on a Sunday and received a response on a Sunday. How great is that. I thought it was one of my drives but your diagnosis was right on. The power supply. I ordered and picked it up the same day. Back up in minutes. I can't say more. Your the best."
David Weinberger, Fountain Valley, CA |
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2009-10-08 |
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"Great Hard Disk replacement kit. I didn't even have to go to my tool box! The hardest process of replacement was actually reprogramming of timer recording after replacement! And time of rebooting!!! I replaced in just 15min! I should have purchased Weak Knee 1TB hard Disk kit with extended warranty instead of WD My DVR Expander in first place! Thank you guys!!!!! "
Massa Ishida, Northridge, CA |
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2009-10-08 |
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"I just wanted to let you know that I am really happy with my recent order. You shipped my item quickly and it came with very easy to follow instructions and all the necessary tools. I appreciate you offering such a high quality service."
Ryan Mendel, Atlanta, GA |
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2009-10-08 |
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"I just wanted to take a moment and thank you for the service you've provided
here. While I made a mistake in the original ordering, Weak Knees has been
very accommodating and managed to get my replacement drive turned around and
sent back out in a day. It is gratifying to find a company today that will
take a moment to send a personal note back to a customer with a question and
then provide further excellent customer service in quickly processing the
replacement. Good job!"
Chris Edwards, Cohoes, NY |
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2009-10-07 |
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"Wow, I can't express enough gratitude to all of you at weaknees. I researched my problem, received your suggestion within the hour, ordered the part and replaced it myself all within 4 days of my tivo crashing. I have a lifetime subscription and was just sick of the thought that I would have to order a new unit and pay another subscription (I can't live without my tivo). Plus, after replacing the power source, I still have all of my programs saved from before. I didn't lose one thing!! You saved me so much $$$$!! I can't thank you enough!!"
S. Rivera, Las Vegas, NV |
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2009-10-03 |
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"Two old retirees, plenty of college degrees, and the new hard drive was installed in less than a half an hour. If YOU wrote the instructions, I think we might be able to consider brain surgery OR cleaning out the 'stuff' in the basement. Thanks!"
Warner Kugler, Lima, OH |
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2009-09-29 |
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"All,
I just wanted to thank you for your help with this. I really do appreciate good customer service and support, and you guys know how to do that.
The drive arrived, it's installed and my Tivo lives again!
Great product, great service & great price!
Thank you,"
Bill Prescott, Chester, NH |
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2009-09-25 |
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"My Series 2 with a Life Time Sub has been resurrected with a new Power Supply! 1st I thought it was the HD, replaced (with larger of course :) ), but when it didn't work, some one suggested the PS and ........ voila! Today, it's up and running!
My wife thanks you the most (she uses it). I thank you 'cause I don't have to hear about it being broken anymore. :)
Cheers! Excellent job folks!!"
Steven Wyatt, Holden, MA |
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2009-09-23 |
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"I just wanted to thank you for your excellent customer service. I ordered a replacement hard drive for my TIVO Series 3 DVR Tuesday around noon. I was willing to pay for over night delivery but was told by your agent it would get there in the same time as standard because of how close I am to California. The hard drive arrived as promised Wednesday morning. After the easiest install I have ever had the TIVO is back up and running.
Thank you for your help"
Justin Kalb, Las Vegas, NV |
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2009-09-21 |
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"WOW - thank you so much for your quick and reasonable service. I just replaced my Directv R10 with your 320 gb hard drive. I read the instructions over quite a few times and then decided to tackle it. I feel sooo pleased with myself and the results. I don't usually tell my age, but I'm a retired Delta Airlines employee, absolutely not electronically wise, a 71 year old grandma and I did it all by myself.
Tivo Community. com was so right, you're the one to come to. Thank you, thank you, thank you !!!!"
Charmaine Friedrick, Boynton Beach, FL |
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2009-09-18 |
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"Hi, I just wanted to thank you for your professional excellence. I can't believe how fast you upgraded my Apple TV and sent it back to me. The Apple TV drive upgrade is very tricky and I'm recommending Weaknees to my brother and friend who are also looking to upgrade their 40GB Apple TVs'. You guys are awesome! Thank you, M.M."
Manoochehr Mashoff, Laguna Niguel, CA |
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2009-09-12 |
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"I am just finishing up the replacement of a failed hard drive in my vintage 2001 AT&T TIVO DVR2 and just wanted to say that without a doubt that was the easiest replacement and upgrade that I have ever done to a piece of equipment. The order shipped in less time than it said, the instructions were clear, and as a result I am up and running again on a box that has served us very well considering that it has run pretty much non-stop since we bought it. Your company has this down pat and I will recommend you to my TIVO friends in the future without hesitation.
Thanks"
Bruce Jones, Phoenix, AZ |
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2009-09-12 |
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"I just finished upgrading my drive space and I have nothing but positive feedback. Very easy to order and ship the parts, very easy to understand instructions, and things just went flawlessly.
Thanks very much!"
John Simon, Collinsville, OK |
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2009-09-09 |
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"I just had an emotional breakdown when I realized my TIVO had died. My prayers were answered when I found your website. My TIVO (with a lifetime subscription) went from a dust colletor to an new improved DVR!!! I am not a technical person but with your great instructions and the tork screwdriver provided... I went from 40 hours of TIVO magic to 120!!!! UNBELIEVEABLE. THANK YOU!!!!"
Joellen Marcel, Houma, LA |
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2009-08-22 |
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"I just wanted to say THANK YOU for your website and products! My TiVo just stopped working one night after four years. I called TiVo support and they wanted $267 to repair the hard drive! I was devastated because I couldn't afford that and I'm addicted to my TiVo! The TiVo rep referred me to your site...Thank God for that! Within a few days I got my new hard drive by mail, within 15 minutes I installed it myself, and it took a half hour for the guided setup. YOU guys TURNED my NIGHTMARE into a DREAM COME TRUE! You Rock."
LV, Danbury, CT |
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2009-08-20 |
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"I just wanted to thank you guys so much for your great website and hardware! My TiVo was on the fritz and your site gave me quick and easy troubleshooting so that I could figure out that the hard drive was the problem. Instead of buying a new TiVo which would have been $500 including service, I was able to save the one that I have had for 5 years with lifetime service for only $109! That is all thanks to you guys. On top of that, this allowed me the chance to upgrade the space so that I now have double the space and a fully functional TiVo. Thank you!"
Michael Chocky, Fair Lawn, NJ |
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2009-07-29 |
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"Hi, I installed my twin hard drive kit on 7/16/09. I don't know how you can improve the instructions or kit. It's as easy it can get. Thanks,"
Jeff Allen, Waldorf, MD |
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2009-07-21 |
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"Thank you so much! Your online troubleshooting helped me correctly diagnose the problem with my Tivo, your shipping was fast, and your instructions for replacing the power source were simple to follow. I had my Tivo up and running less than an hour after I received my replacement parts."
Jennifer Frank, Durham, NC |
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2009-07-17 |
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"I just wanted to commend you guys!!! I thought my Tivo was broken for good. I just installed my new hard drive... can it get any easier!!! I was up and running in under an hour. Thanks!!!"
Patrick Paige, Lake Worth, FL |
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2009-07-15 |
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"THANK YOU! How refreshing to find life for my two non working Tivo's. The WeaKnees external modem arrived yesterday and in minutes both my tivo's were communicating with the outside world! I can now pause live television and enjoy all my favorite shows again. Here is 3 thumbs up WeaKnees!!"
Tom Sullivan, Atlanta, GA |
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2009-07-09 |
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"After a very fast reponse to my inquiry and diagnosis of my Tivo burner problem, I had a new drive in my hands in 48 hours. The self installation was a breeze with the instructions provided, and I almost couldn't believe that within 30 minutes of receiving the drive my Tivo was up and running better than original (speed and memory upgrades). This diagnosis/fix saved me loss of $800 unit, $399 lifetime Tivo service contract, and/or at least significant unit shipping costs and time if I had to ship item to service center.
I'm a brand new, but now loyal, WeaKnees customer.
Thanks!
"
Boca Raton, FL |
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2009-07-02 |
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"Wow!! That was sooo easy! Thank you so much! I just replaced my dead hard drive on my old 80 hour series 2 TiVo, and it works like a charm!! I don't usually write such glowing reviews with so many exclaimation points!! Now, I get to keep my lifetime service, and, record everything in "best" mode, and can keep whole seasons of shows all season long. You guys rock!"
Brian Foose, Hurst, TX |
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2009-07-01 |
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"I replaced my hard drive using your kit and wanted to let you know how much I appreciated your detailed instructions. The instructions could not have been more clear and easy to follow, and my beloved TiVo has come back to life! I am also impressed by your website; particularly the troubleshooting information. Thank you."
Joan Willis, Henderson, NV |
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2009-06-25 |
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"I just received my HDD order and installed the HDD and it works great, I will be spreading the word from now on."
Ian Charles, Seneca, SC |
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2009-06-20 |
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"Just wanted to give you guys a big THANKS for the harddrive I recently purchased from you. I ordered it as an upgrade to my Tivo HD. The drive came quickly and well packaged. Installation could not possibly have been easier. I had the drives swapped and my Tivo back up and running in under 10 minutes. Thanks for your great products and customer service!"
Brad A. Rose, Ph.D., Knoxville, TN |
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2009-06-18 |
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"Just a quick note to say thanks for a great product. I was one of the people who are a little uneasy opening up my Tivo. But after reading the instructions I dove in and my Tivo is working. And with more room for my tv shows. Thanks for making this product so easy to install."
Tim Plawinski, Lake Orion, MI |
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2009-06-16 |
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"Your directions for installation and the ease of installation were the best we have ever experienced. Thank you so much. The new hard drive is working better than the original hard drive did when it was new. Thank you."
Patricia Johnson, Pittsburgh, PA |
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2009-06-05 |
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"Thank you all @ weaknees! My order was shipped quickly and as requested. The instructions with the new hard drive were simple and easy to follow. The guided setup procedure @ tivo took longer than the installation of the drive. Thanks again."
Robert Skop, Stoughton, MA |
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2009-05-22 |
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"Just great how simple the replacement hard drive was. This box may out live me if you stay in business."
Ray Falk, New Orleans, LA |
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