We receive a lot of great feedback from our TiVo and TiVo upgrade customers.
We have listed some of those comments below. We hope that our customers' comments give you some insight into our
product quality and service.
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2009-02-06 |
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"Once again, you've made me love you. Years ago, with your help, I put in my first hard drive ever into anything. Now, I put in hard drives all the time BUT none ever as smoothly and easily and painlessly or with more satisfaction than the WeaKnees hard drive into my TiVo. The hardest part was getting the cat out of the shelf so I could put the TiVo back in. You've brought my aged Toshiba (w/ that basic lifetime!) back to life. Thank you. Thank you. I am, once again, your very happy customer."
Susan Dennis, Seattle, WA |
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2009-01-21 |
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"Thank you guys so much! I sent my baby to you for a tuner repair on both tuners. Your techs help in diagnosing the problem, shipping instructions, turnaround time- everything was wonderful. When I got it back, I installed the hard drive replacement kit I had ordered from you. So easy, I was done in about 15 minutes. Now my precious is running perfectly, and it would not have been possible without your help. You are a fantastic company that I will recommend forever. Thank you so much for all your help!"
Sara Caudill, Petaluma, CA |
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2009-01-21 |
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"I just wanted to say that the installation kit (additional 320gig for a tivo series 2) I ordered was perfect. The instructions left nothing to the imagination, and as a result the installation was simple and quick. I enjoy tackling projects myself, and products like yours truly make it a pleasure.
Thanks for a great product"
Brian Topf, Darien, IL |
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2009-01-08 |
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"My Tivo Series 3 started acting flaky about a month ago and finally died last week. I found your website and after a bit of trepidation, ordered a new replacement hard drive. Well, it came last night and I had it installed in about 30 minutes. The hardest part was getting the cover off the unit! I ran guided setup and am back in business with 3 times the storage. Couldn't have been easier. Thank you, Weaknees!!"
Jerry Botts, Minneapolis, MN |
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2009-01-05 |
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"I just wanted to thank you for the incredible service you provided. I just found and ordered the exact thing i needed- super easy! I then called with a question and was helped by an extremely courteous person. Thank you for a great experience...I'll recommend your site to ANYONE! "
Carey Terranova, Chesterfield, MO |
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2009-01-01 |
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"Thanks for the prompt service, the product works great!!
Install could not be any easier, you guy operate your
business the same as I try to do mine.
Again, great job, keep up the good work,
I will be doing more business with you and
giving referrals as well."
Dean Dickinson, Norwalk, CA |
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2008-12-30 |
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"So when I got home from my last business trip the 13 year old informed
me that the Tivo "had died", I assumed someone had pressed a key on a
remote to misdirect the video feed. The 13 year old has a four year
old sister, so this is not an uncommon occurrence for us.
As this particular Tivo is one of those lifetime subscription units
from the late Clinton administration, there's no way I'm giving it up
without a fight. When I checked it out I discovered that yes, indeed
there was no video signal coming off the RF port of our Tivo Series 1
(Serial # 348). After unhooking it from its wiring harness and
reconnecting it to what amounts to my video test bench, I discovered I
could get it to output component video, but not reboot. Thanks to your
wonderful diagnostic message boards I concluded I probably had a hard
drive failure...after 7-8 years of constant use WHO would have
thought ;-)
So, I ordered a replacement drive from your very efficient (if not
terribly pretty) website.
Cover off to cover on took 20 minutes which included almost 10 minutes
of finding a vacuum cleaner to suck dust bunnies the size of small
rats off the motherboard. After reconnecting it to the test harness
and then the family room "production" harness everything worked
wonderfully...AND it has FIVE TIMES the capacity it did when it left
whatever contract manufacturing plant that gave birth to it.
As I said...you guys rock."
Doug McLean, Palo Alto, CA |
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2008-12-28 |
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"I just wanted to tell you how pleased I am with your services. Our Tivo stopped downloading program data a few weeks ago, and we thought we were going to have to replace the unit. We have a 180 hour Tivo series 2 and were very disappointed to discover that you can only buy the Tivo series 2 80 hour box, so we'd have to downgrade. Upgrading to the HD wasn't an option either, since we have satellite and that system evidently doesn't work with satellite TV. I'd resigned myself to buying an 80 hour box when I discovered that I could get a replacement modem from your website. I was actually skeptical of your claim that the new modem would "install in minutes" (nothing is ever THAT easy) or that it would even solve our problem, but the price was much better than a downgraded box and far preferable to giving up our 180 hour box and having to reprogram all our season passes, etc. So I bought the modem and was thrilled to discover that it really did solve the problem, and that it really did install in less than 5 minutes! Thank you!!!! I can't live without my Tivo, you guys really saved the day."
Becki Robins, Rough and Ready, CA |
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2008-12-26 |
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"Thanks! My Tivo is now working again. The power supply was a snap to install. I'm so grateful for your company."
Sandra Personette, Hercules, CA |
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2008-12-25 |
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"That was the easiest harddrive replacement kit ever. Smooth and fast no problems. Thanks for the fast shipping. The updated drive even seems to make the Tivo respond faster
Thnks again"
Vincent Capozzi, Nutley, NJ |
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2008-12-06 |
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"thank you. unit works great with upgraded hard drive plus old shows were preserved. great service and will continue to use your company for all tivo purchases , upgrades and repairs
all the best"
Tom Belt, Indianapolis, IN |
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2008-12-05 |
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"Hi All,
I opened the box that came the other day with the new high capacity
hard drive and replacement fan for my satellite receiver/Tivo
recorder. After a quick look over the instructions, I was quickly at
work replacing the components and it seemed I was finished in almost
no time. After connecting all the cables and powering the unit back
up, the set-up went without a hitch and I was back in business. I couldn't believe how quietly the unit operated after living with a noisy fan and hard drive for so long. Bet it took only 10 or 15 minutes from start to finish....Thanks for helping put new life in my Tivo receiver.:
Craig Ward, Morris Plains, NJ |
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2008-12-01 |
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"Through your website, I was able to find out that the problem with my TIVO, was the Hard Drive. I ordered a hard drive, which arrived this AM. Your directions for removing the old hard drive and installing the new one were superb. The color version from your website made it even easier (#32). The Harddrive was replaced quickly, and what I feared would be an intimidating chore was actuallyquite easy.
Thank you again for your expertise and excellent step by step directions."
Gerald Spunt, Coral Springs, FL |
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2008-11-26 |
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"Thank You! After a disappointing call to Humax, I thought my DVR was kaput. I googled, hoping to find a local repair service. I was so happy to find your very easy to use website. After on quick phone call to WeaKnees technical service, I was hopeful that I could replace and upgrade the hard drive. The package arrived within 3 days and my husband installed the new hard drive within minutes. He was very complimentary of the easy to follow instructions. We are up and running again with a much improved DVR. Great job!"
Linda Dicks, Valley, AL |
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2008-11-24 |
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"Hello, I just could not let this experience go un told. First I google to find a place where I can have my Tivo serviced. Next..I find Weakness.com..a masterful website. Most websites will try to take your money first before either giving you alternatives or other options to resolve your problem. not Weakness.com. This site was remarkable. Not only was the site easy to navigate, but it was also very informative. I was able to narrow down my search to resolve my specific issue and as a result I ordered a power supply pack.
I followed the instructions on how to remove my power supply in my Tivo and it was a simple as ABC. I believe a cave man could have followed those instructions they were so simple. Usually very technical issues you find that the people who are specialized in it find it difficult to simplify instructions for the average Jane and Joe, not Weakness.com the website and those that are responsible for it are masters of their trade.
I am not savy with electronics but I walked away from this experience actually feeling like I learned something. I also emailed prior to my purchace and the response time was similar to a micro minute (lol) im kidding but it was so fast I almost thought it was an automated response until I emailed again and the email had more specific details to my question that only a human could have composed. I called the customer service sales department and spoke with a gentlemen (sorry I didnt get his name) who processed my order and he too was very polite, professional, efficient and knowlegeable as I asked him a few questions and he anwered them as he could without having the device in front of him. I want to thank him as well for adding to my wonderful experience. I hope there is a place where I can add my experience to a feedback or blog area. People should know about your website and I am sure they will have the same if not better (if thats possible-lol) experience.
I will be sure to email back the results of the purchased power supply pack.
Your company has a terrific team of web designers, instruction writers, and customer service (phone and email) representatives. Keep up the great work. I will definitly spread the word.
P.S. The multiple pay options is also fantastic.
Thank You.
Have a safe and pleasant holiday."
Sheena Paige, Newberry, SC |
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2008-11-20 |
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"Hi!
Just wanted to let you know how once again I'm thrilled with Weaknees! I received the remote right on time and it works great! You are the GREATEST!!!!"
Ruth Fortune, N. Palm Beach, FL |
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2008-11-20 |
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"Guys/Gals
Just wanted to say that I was completely skeptical about ordering a hard drive over the internal and actually getting it to work. I'm psyched to say..it worked. Your instructions were incredible. Thanks you. Thank you. Thank you.
Scott"
Scott Fichten, Manalpan, NJ |
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2008-11-19 |
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"Received it yesterday. It took less then 15 minutes to
Upgrade. I went from 67 hours to 300 hours. Sweet!!!!
No problems at all. Thanks very much. I plan to recommend
You to my friends who have Tivo.
thanks"
Steve Stasiukiewicz, Tampa, FL |
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2008-11-13 |
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"Thank you ,my order was received on time and when installed in the tivo per your upgrade instructions worked. I will recommend Weaknees to all my friends, you are a great company."
Thomas Oleary, Alamo, TX |
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2008-11-06 |
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"Thank you so much for the drive upgrade ! Half the price of a new Tivo, with double the capacity that I had. A couple of minutes, and up and running ! Thank you again !"
Don Leonard, Thomasville, PA |
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2008-10-27 |
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"Just wanted to let you know I changed out the fan in my Tivo and it works great. I printed out the directions from your website and completed the job. Thanks especially for instructions in removing the cover. I don't think I would have been able to do that without your instructions."
Elizabeth Novotny, Waynesville, NC |
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2008-10-15 |
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"One of the easiest upgrades I have ever done. We received the drive on time as promised, and within a half hour, plus the guided setup time, we were sitting and watching TV again. Excellent!!!!"
Matt Payne, Raleigh, NC |
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2008-10-10 |
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"I just want to say that I rec'd the product the next day (Tuesday) and had it operational in minutes.
What a positive experience with a company! You go on the GREEN side of my board of good and bad vendors!!!"
Jeff Repinski, Reseda, CA |
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2008-10-07 |
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"Just replaced my hard drive (15 Mins) with one of your units. I went from 35 hours to 231 hours. It is great! Thank you so much for Out Standing Service! and super fast deliver[]y. You have a life long customer."
Steve Cantrell, Loma Linda, CA |
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2008-10-06 |
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"Thank you so much for giving us our Tivo back. I was afraid that I would
have to purchase a DirecTv DVR, but we would rather continue watching "old
fashioned" TV than HD on an inferior platform.
Everything worked well, and we are very grateful that you saved us from the
DirecTv DVR route. We are waiting for the Tivo HD DVR that is promised from
DirecTv next year."
Dr. Louis Hollinger, Fairhope, AL |
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2008-09-29 |
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"Just some comments:
The service was awesome! I got the product in just a few days to the Atlanta area.
The instructions were clear and very precise!
The Tivo/DirecTV HD 10-250 is now functional again and upgraded and works fine! I'll definitely use your company's products the next time one of my Tivo units go bad.
Thanks! Kin
"
Kin Mitra, Alpharetta, GA |
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2008-09-17 |
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"Just wanted to drop you guys a quick line telling you how much I appreciate your excellent service. I ordered a power supply for a Series 2 DVR and it turned out that the power supply was not the problem with my unit. Once I realized this I dreaded having to email or call and 1) try to explain what happened and 2) get info on how to return part and get credit. My "dread" was unfounded as I went back to my original digital receipt and sent customer service an email. I was shocked when I had an answer and an RMA in under an hour! You have a loyal customer for life and I will continue to recommend you to friends and family."
Brad Duthie, Elburn, IL |
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2008-09-09 |
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"We just wanted to write you to say a hug[e] Thank You! We ordered a new hard drive and fan to revive our no longer available Sony DirectTV Tivo combo box. Your product was exactly what you advertised, works perfectly and your installation instructions were superb. (My husband says using the lid as a platform to put the drive bay on was a stroke of genius).
It sounds so simple, but with a technology product, especially one that could be considered obsolete this could have been an ordeal. Your web site helped us diagnose the problem correctly the first time and the replacement went without a hitch. Not only that - now we have almost 3 times the storage space!
We cheered when we saw the little Tivo guy again! Thanks for doing a great job!"
Eden Palmer, Seattle, WA |
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2008-09-04 |
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"Hi. Just wanted to say I'm a 65 year old male and I just finished installing my Tivo upgrade kit. It took me about a half hour from start to finish. I guess I'm not as fast as those younger guys who say they can do it in 20 minutes.
Anyways, thanks for coming up with such a simple system. Hopefuly I will have room to record some of my programs now instead of all those programs for my 3 year old grandson. Thanks again it was a breeze and would recommend it to anyone."
Ron Mac Kool, Roseville, MI |
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2008-08-30 |
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"A*M*A*Z*I*N*G!!! That's all I say! Our Directv TiVo "died"... looking at your website and emailing you, it was pretty clear the diagnosis was "bad hard drive".... the replacement with tools and instructions arrived within the week... and VOILA! in under 20 minutes we "non-techies" had it up and running... the hardest part?... disconnecting the TiVo from its nook in the entertainment unit!
You guys ROCK! What a joy to deal with such a wonderful company/fabulous product!"
Ryan Natalino |
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2008-08-29 |
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"I just wanted to thank you for the information and service that you provide. I bought a new power supply for my Tivo it took about 20 mins to get my tivo was as good as new. Thank you"
Timothy Gimenez, Kent, WA |
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2008-08-22 |
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"My Series 2 TIVO recently stopped displaying video, the light on the front didn't come on, but the fan turned. I have lifetime service on it. I was pretty sure I was going to have to chuck it, along with the programs stored on the HD AND the lifetime service. Then a friend told me about you. I looked around, decided that maybe my power supply had died, and ordered one from you. It arrived in a couple of days, was even BETTER than the one I had picked out, and I was able to install it myself in about a half hour - and 15 minutes of THAT was trying to find the compressed air to blow out the dust bunnies! Voila, I fixed my TIVO, and saved my lifetime service (not to mention the Dodgers game where my friends were caught singing during the 7th inning stretch) - thanks to you, and your terrific website! Thank you so much! You really provide a great service.
"
Laura Maurizi, Whittier, CA |
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2008-07-24 |
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"I wanted to thank you for producing such a great product. The service that we received when I called to find out if the item had shipped was helpful, efficient and professional. We received the new TiVo hard drive this afternoon and the installation was easy and quick. Overall, awesome service and product. Thanks. "
Clarence Burg, Conway, AR |
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2008-07-21 |
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"Thank you, Thank you!!! You saved me about $300. I was ready to throw out my Tivo unit because it stopped working. I found your website and you diagnosed the problem. I ordered a new and better hard drive, followed your easy to follow directions, and now I have a new Tivo unit. It was like changing a light bulb. Thanks again. You guys are responsive and helpful. Every Tivo owner should have your website handy.
"
Dennis Rios, Murrieta, CA |
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2008-07-19 |
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" Hello,
I just wanted to report that i ordered the replacement drive for my t2500, awesome. It worked just like you said it did. And the new disk is nice and quiet. The best buy I have made in some time. you guys sell a great product. thanks."
Calvin Burnes, Mill Valley, CA |
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2008-07-18 |
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"My tivo is back in excellent working order thanks for your external modem kit! Installation was a snap and took me only a couple of minutes. Works without a hitch. Highly recommended. Also, super fast shipping! Thank you."
William Beazley, West Chester, PA |
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2008-07-17 |
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"You guys are great. Yet again you have saved the day and preserved my lifetime service. My modem went out and three days later everything is back up and running thanks to the replacement modem. A year or two ago I bought a hard drive whick worked perfectly (and still does)
Thank you."
Richard Hays, Portland, OR |
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2008-07-16 |
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"Dear Friends,
You are the best. From start to finish the entire experience was superb. My TiVo works great again. Thanks,"
Dale Anderson, Lake St. Louis, MO |
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2008-07-02 |
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" Just wanted to say thanks for the super quick ddelivery and incredibly easy installation of my new hard drive for my Pioneer DVR/DVD. I appreciate the super clear instructions. I had the new hard drive installed within 10 minutes. If you can operate a screw driver, you can perform your own installation! Again, thanks!"
Rick Erbach, Atlanta, GA |
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2008-06-29 |
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"THANK YOU, for making it something in life so much easier to fix. My Tivo HD died, I ordered your replacement harddrive, a 10 minute swap and it was back up and running. Phenominal work! (you...not me...your the ones that did all the work...I mean I only spent 10 minutes doing simple step by step instructions a chimp without opposable thumbs could have done...so it was all you which is why it was so easy for me...a chimp with opposable thumbs and why I am now thanking you). Typing this email required more thought than your HD fix. Rock on! "
Mike Wagner, Midlothian, VA |
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2008-06-20 |
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"WOW!!! Thanks so much!!! Almost a heart attack!!! I ordered a new power
supply from you and 15 minutes later I am back in business!!! I had a bunch
of stuff on the hard drive that I wanted to save to my pc that I thought was
lost forever!!! About 6 screws later my Tivo is as good as new!! Now if I
can keep my wife from eyeing those expansion drives!!!
Your service was A++++++++!!! Thanks so much!!
"
Kevin Elwardt, Chicago IL |
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2008-06-18 |
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"My TiVo is back up and running, thanks! I was able to use the
information on your site to determine that its power supply had probably
failed. I ordered a new one from you, put it in, and it's good as new."
Daniel Poirier, Carrboro, NC |
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2008-06-08 |
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"Bravo! I installed a replacement HDD in my Humax Series 2 DVR and it worked
perfectly the first time in all respects. Thanks for your great service,
clear instructions and fairly priced product."
Mike Hadjinian, Chicago, IL |
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2008-05-27 |
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"I received my new hard drive in the mail today and had my Series 1
TiVo up and running in 15 minutes- including the 7 minutes it took to
get the case top off.
You guys are the best.
Thanks!"
Lou Lenzi, Carmel, IN |
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2008-05-13 |
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"I just received my new hard drive for a Toshiba TiVo/DVD recorder. Only 3 yrs old and the drive died. I ordered a new drive from Weaknees and it arrived overnight. I spent all of 20 minutes installing it, and my TiVo was up and running like old. I am VERY impressed, and love that I was able to increase my recording capacity. Your insturctions were crystal clear, and it couldn't have been simpler. Keep up the good work...."
Scott Ruffo, Hackensack, NJ |
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2008-05-10 |
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"Thank you very much.
Got the Tivo from you. Went on line to Tivo.com. They presented me with the Lifetime option. I signed up for the Lifetime.
Everything is working fine at this point.
Thanks again for the info."
Dave Hoy, Warrington, PA |
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2008-04-30 |
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"Just wanted to thank you for all your assistance
in replacing my Tivo HD. In less than 30 minutes I was up and running again. I will be a repeat customer and recommend you to all my friends."
Joe Brill, Binghamton, NY |
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2008-04-26 |
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" I wanted to tell you about my experience. I ordered the hard drive kit for my toshiba sd-h400
ordering was easy, recieved it in 2 days as promised. Installed it in 15 minutes, was up and running in 40 minutes which included setup and down loading program info from tive.
What a life saver no more blocks when watching tv. records fine, and I didn't even realize when I ordered it, that it had twice the capacity as my old one..What a deal....
and I still have my free basic from tv which Is why I didn't want to just buy a new tivo.
Again thank you for such good service."
Will definitly tell other about your company."
Patty Magruder, Gaithersburg, MD |
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2008-04-18 |
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" Got you replacement kit for my TIVO today and am enjoying my service once again. Thanks to you for your detailed instructions and for really making a new customer truly satisified."
Mike Moran, Coarsegold, CA |
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2008-04-12 |
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"I just wanted to write and say thanks for providing great service. Your web site is so well-organized that I was able to figure out which power supply to order for our Series 2 DVR while my wife and 2 kids were whining at me about the TiVo not working!
I placed the order Sunday night, the part shipped Monday, and we had a working DVR on Wednesday.
Happy family == good
Thanks"
Gordon Good, Mountain View, CA |
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