Payment Information & Return Policy

Return Policy

Our return policy is simple: we will take back most items for any reason within 30 days of purchase for your original purchase price, minus a 15% restocking fee (minimum restocking fee is $15). Any shipping charges are not refundable.

Many products we sell are repair parts. We fully understand that you may need to install one of these parts to see if that fixes your DVR. As long as the part isn't damaged, we do accept installed and uninstalled parts for return.

No return will be accepted without a Return Authorization Number (RMA), which will be provided upon request. You are responsible for all return shipping charges and weaKnees will assess charges in addition to the standard restocking fee for packages that are refused at delivery (creating additional charges to us with the delivery carrier). All items must be in as-new condition and be returned in the original packaging complete with all components. We do not take returns on ANY activated DirecTV equipment or on Special Orders. Merchandise that arrives damaged will be exchanged at no cost provided we are notified immediately (within 48 hours) upon receipt of damaged merchandise. Return credit will be provided in the same manner as the original payment. While we process returns and refunds quickly, please allow 30 days for your return to be credited to your account. In most cases, though, you'll see the credit within a week of our receipt of the returned products.

If product that you receive arrives damaged, please notify weaKnees within 48 hours, and we will gladly arrange to have the product replaced. Restocking fees will NOT be waived for returns of damaged merchandise.

We will not accept returns of a TiVo DVR (upgraded or not) if you have opened the lid, even if you have purchased an upgrade drive from weaKnees to install in a DVR purchased from weaKnees.

Items unavailable for return: (1) Special order items, (2) DIRECTV receivers of any type are not returnable once they have been activated with DIRECTV, (3) DIRECTV dishes, (4) weaKnees gift certificates and (5) services (repair/labor services, unless otherwise specified).

WeaKnees is not responsible for any currency variations on sales outside the US.

Order Cancellations - IMPORTANT FOR PAYPAL AND AMERICAN EXPRESS PAYMENTS

Once an order has been placed, we consider it to be non-cancelable and non-changeable. We take every effort to ship orders as fast as possible and once an order is received, it is dispatched to our shipping department immediately. In rare cases, we are able to cancel orders. In those cases, we will issue a refund, subject to the following: 1) prepaid shipping labels are never refundable or cancellable; and 2) if the payment method is American Express or PayPal, we will charge a 3% cancellation fee.

Payment Options

We accept Visa, MasterCard, American Express, and Discover Card directly. A charge will show on your bill from WeaKnees.com.

If you are not comfortable entering your credit card number on our secure web page, please checkout normally and at the payment page, choose the Telephone or Fax payment option. We will then enter your payment information into our secure internal database directly.

• For Telephone orders: you can call us and give us the payment information; if you get voicemail, feel free to leave the information or to ask for a call-back.
• For Fax orders: please print your order page and write your payment information on it, and fax it to (888) 932-5633.

We accept PayPal. If you'd like to pay via PayPal, please proceed through the cart checkout and then just choose the PayPal option. We are a Verified, Premiere PayPal merchant. If you pay via PayPal eCheck, PayPal requires us to wait until the eCheck has fully cleared before shipping. This is often immediate, but in some cases can take several business days.

You can also pay by personal check, cashier's check, or money order. If you'd like to pay with one of these options, please proceed through the cart checkout and then choose the mail option. We hold personal checks until they clear - usually three business days.